Return Policy
At Arccaptains Welder Technology, customer satisfaction is our priority. We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order. Please read the following policy carefully before requesting a return, exchange, or cancellation.
Order Modifications & Cancellations
Customers may request to modify or cancel an order before it has been shipped.
Once an order has been authorized and processed, purchases cannot be changed or canceled without approval from Arccaptains Welder Technology.
If a cancellation request is approved, the following may apply:
- A 10% restocking fee (minimum $50 USD) may be deducted to cover processing and operational costs.
- If production or fulfillment costs have already been incurred, additional handling fees may apply.
- Orders canceled after shipment are treated as returns and are subject to this Return Policy.
Damaged or Lost Shipments
Please inspect your package carefully before accepting delivery.
If the package arrives damaged:
- Note the damage on the carrier's delivery receipt or refuse the shipment.
- If you file a claim with the shipping carrier, please provide us with the claim reference number.
- Once the returned shipment is received, we will arrange a replacement within 10 business days, where applicable.
If you accept a visibly damaged package without reporting the damage:
The shipping carrier may deny liability, and replacement costs may become the customer's responsibility.
If the package appears undamaged but the product inside is damaged:
Please retain all packaging materials, the shipping label, and take clear photographs of the damage.
Contact us within 7 days of delivery at:
Email: support@arccaptains.us
Lost Packages
If you believe your shipment has been lost during transit, please contact Arccaptains Welder Technology immediately so we can assist in locating your order.
Returns & Exchanges
This Return Policy applies only to purchases made directly through https://arccaptains.us.
If the product you received is incorrect, defective, or does not match your order, please do not use the product and contact our Customer Support team immediately.
To qualify for a return or exchange:
- The request must be made within 30 days of the original purchase date.
- The item must be unused, uninstalled, and in its original packaging.
- The product must be in resalable condition.
- Include your packing slip or order number with the returned item.
Products Damaged During Shipping
If your product is damaged during transportation due to circumstances beyond your control:
- Contact us within 3 business days after delivery.
- Provide photographs, videos, and any available evidence.
- After verification, we will arrange a replacement or approve a return.
Replacement or repaired products will be shipped as soon as we receive and inspect the returned item.
Approved refunds will be processed within 3 business days after the returned item has been received and inspected.
Customer Responsibility
Customers requesting a return for reasons unrelated to product defects are responsible for:
- Return shipping costs
- Exchange shipping costs (if applicable)
- Customs duties and import fees
- Any applicable carrier charges
A 10% restocking fee (minimum $50 USD) may also apply.
If a customer refuses delivery for personal reasons, any shipping charges incurred during transportation will be deducted from the refund.
Products Shipped from Overseas
If your order was shipped directly from an overseas warehouse or manufacturer:
Customers are responsible for:
- Return shipping costs
- Customs charges
- Import duties
- Carrier fees
Shipping costs vary depending on the destination country.
Refund Processing
Once your return has been inspected and approved, refunds will be issued within 5 business days using the original payment method whenever possible.
Please note:
- Refunds are issued based on the amount actually received in U.S. Dollars (USD).
- Arccaptains Welder Technology is not responsible for exchange rate fluctuations or currency conversion losses imposed by banks or payment providers.
Customs & Import Duties
International customers may be responsible for customs duties, import taxes, brokerage fees, or other government charges imposed by their country.
Where available, we may use prepaid customs shipping services; however, this cannot be guaranteed for every destination.
If a customer refuses to pay customs duties and the shipment is returned, any costs incurred—including but not limited to:
- Original shipping charges
- Return shipping costs
- Customs fees
- Restocking fees
- Processing charges
will be deducted from the final refund.
Non-Returnable Items
Unless otherwise approved by Arccaptains Welder Technology, the following items are not eligible for return or exchange:
- Custom-made products
- Special-order items
- Clearance or end-of-line products
- Factory seconds
- Non-stock items
Return Inspection
All returned items are subject to inspection upon arrival.
Returns that do not meet the conditions of this policy may be rejected or may qualify only for a partial refund.
Return Address
Arccaptains Welder Technology
6015 Randolph St, Unit B
Commerce, CA 90040
United States
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@arccaptains.us
Phone: +1 (888)-341-5964